Terms of Service
Important information about shopping, payments, leasing and repair services.
Last updated: October 15, 2026
These Terms of Service ("Terms") apply to your use of mobilezonetexas.com and to purchases, leases, repairs, trade-ins and other service requests made with Mobile Zone ("Mobile Zone", "we", "us" or "our"). By using our website or buying from us, you agree to these Terms. Please read them together with our Refund Policy, Shipping Policy, Privacy Policy, Warranty & Claims page and any separate written agreement for your purchase, repair, lease or protection plan.
1. Using our website
Please provide accurate contact, billing and delivery information. Use only payment methods you are authorized to use, and request repairs, sales or trades only for devices you own or have permission to submit. Do not use the website for fraudulent transactions, unlawful activity or anything that interferes with other customers' access.
2. Device details and compatibility
Review the model, storage capacity, color, condition and carrier option before ordering. A carrier-locked device is not the same as an unlocked device. Network compatibility and activation depend on the device and your carrier's requirements, and an unlocked device is not a guarantee of compatibility with every network. Pre-owned devices are graded by condition (for example Excellent, Good or Fair) and may show signs of normal use that match their grade. Contact us before purchasing if you need help choosing the right option.
3. Prices, availability and payments
Prices may change with the options you select and may be updated at any time before you place an order. Review the full order total, including any applicable taxes and shipping charges, before confirming payment. If a product is listed at an incorrect price or is no longer available, we may cancel the order and refund any payment received. Follow the instructions shown for your chosen payment method and verify the recipient before sending funds.
4. Leasing and prequalification
Prequalification is based on your answers and is not final approval. Submitting an application does not create a lease or guarantee a device. An advertised lease down payment is not the full device price. Leases are provided under a separate lease or financing agreement, which sets out your payment schedule, total obligations, charges, ownership terms and any early-payoff options. Please read that agreement carefully before signing. Automatic payments require the authorization described in that agreement.
5. Shipping and delivery
Shipping is described in our Shipping Policy. Check your delivery address carefully and contact us promptly about an address error, delivery delay or damaged package. Keep your order details, packaging and photos so the issue can be reviewed.
6. Exchanges and returns
Exchanges, returns, restocking fees and refunds are handled as described in our Refund Policy. Please contact us about your purchase before sending a device back.
7. Repairs and your data
Booking a repair is a service request, not a guarantee of a completion time or final price. The device's condition, diagnosis and parts availability may change the work required. Any diagnostic fee and the proposed repair price will be confirmed with you, and additional paid work needs your approval. Please back up your data before leaving a device with us, and tell us about known faults, previous repairs or liquid exposure. Data can be lost during some repairs, so a backup is important.
8. Warranties and protection plans
Devices purchased from Mobile Zone include a 6-month warranty, and repairs performed by Mobile Zone include a 6-month warranty on the parts we replaced and our work on them. Warranties do not cover drops, cracked or broken screens after purchase, liquid damage, loss or theft, or devices opened or repaired by anyone else. Full details and the claim form are on our Warranty & Claims page. Optional Protection Plans are separate from the device purchase and have their own terms, which you should read before enrolling.
9. Customer reviews
Reviews shown on our website are submitted by customers. Please keep reviews honest and about your own experience. We may remove reviews that contain offensive language, personal information or content unrelated to the product or service.
10. Privacy and account safety
Our Privacy Policy explains how we handle personal information. Never send account passwords, full payment card details or Social Security numbers by email or chat. Use the designated application or payment process when information is required, and contact us if you are unsure whether a message or payment request is genuine.
11. Website content
The text, images, logos and design of this website belong to Mobile Zone or are used with permission. Product names and brands belong to their respective owners. Please do not copy or reuse our content without permission.
12. Governing law
These Terms are governed by the laws of the State of Texas. Nothing in these Terms removes any consumer right or remedy that cannot be waived under applicable law.
13. Changes to these Terms
We may update these Terms from time to time. The date at the top of this page shows when they were last updated. Changes apply to purchases and requests made after the update and do not change an existing signed agreement.
14. Contact us
Mobile Zone
Email: support@mobilezonetexas.com
Phone: 409-223-7223
Stores: 550 Dowlen Rd, Beaumont, TX · 2949 College St, Beaumont, TX · 1700 Jefferson Dr, Port Arthur, TX · 2117 Nederland Ave, Nederland, TX