We've got you covered.
Every device we sell is inspected and tested before it leaves our store, and every repair is backed by our team. If something goes wrong, tell us and we'll make it right.
Every device is Mobile Zone Certified.
Before any device goes on sale, our technicians check it from top to bottom.
- Battery health checked
- Screen and touch tested
- Cameras and Face ID tested
- Speakers, mic and charging port
- Wi-Fi, Bluetooth and signal tested
- IMEI checked, not lost or stolen
- Old data fully erased
- Cleaned and ready to use
Device warranty
On every phone, tablet and device you buy from Mobile Zone.
Repair warranty
On the parts we replace and the work we do.
Our coverage
Simple, honest protection on what you buy and what we fix.
Device warranty
For phones, tablets and other devices bought from Mobile Zone, in store or online.
- Hardware defects that happen under normal use
- Battery, charging port, speakers and microphone faults
- Repair or replacement, decided by our technicians
Repair warranty
For repairs done by Mobile Zone technicians.
- Covers the parts we replaced and our work on them
- If the same problem comes back, we fix it again
- Bring your repair receipt to any of our stores
What's covered
Please read this before starting a claim.
Covered
- Defects in devices bought from us
- Parts we replaced during a repair
- Problems that happen under normal, everyday use
Not covered
- Drops, cracked or broken screens after purchase
- Water or liquid damage
- Lost or stolen devices
- Devices opened or repaired by someone else
- Parts of the device we did not repair
How a claim works
Three easy steps.
Tell us what happened
Fill out the form below with your details and the problem you are having.
We review your claim
Our team checks your purchase or repair and reaches out to you by phone or email.
We make it right
Bring your device to any Mobile Zone store and we repair or replace it, as covered.
Start a warranty claim
Have your receipt or order number ready. Fields marked * are required.
Visit any of our stores or call us. We are happy to help.